Cancellation, Returns & Refund Policy
At Kanayaa, we strive to ensure that you have a smooth and satisfactory shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Once an order is placed on https://kanayaa.com, it is processed promptly to ensure timely dispatch.
- Orders cannot be cancelled once they have been shipped.
- If you wish to request a cancellation before shipment, please contact us as soon as possible at kanayaa.by.dr.kp@gmail.com.
- Cancellation requests are subject to order status and approval by our team.
- If the cancellation is approved, the refund will be processed as per our refund timeline mentioned below.
2. Returns & Replacements
Due to the nature of sunscreen and skincare products and for hygiene and safety reasons, we accept returns or replacements only under the following conditions:
- Product received is physically damaged
- Incorrect product delivered
- Product has a manufacturing defect
We do not accept returns or refunds for:
- Change of mind
- Ordering the wrong product or variant
- Personal preference or skin suitability issues
- Used or partially used products
3. How to Request a Return or Replacement
To request a return or replacement, please contact us within 24 hours of delivery at:
Please share the following details:
- Order ID
- Description of the issue
- Clear unboxing video showing the product, packaging, and invoice (mandatory)
Requests without an unboxing video may not be eligible for approval.
4. Return Conditions
To be eligible for a return or replacement:
- The product must be unused
- Original packaging, seals, and labels must be intact
- The product must be returned in its original condition
Kanayaa reserves the right to reject any return that does not meet the above conditions.
5. Refund Process
- Once the returned product is received and inspected, we will notify you regarding approval or rejection.
- If approved, refunds will be initiated within 5–7 business days.
- Refunds will be credited to the original payment method used at checkout.
Please note that it may take additional time for the bank or payment provider to reflect the refund in your account.
6. Business Information
Kanayaa - Skin Clinic By Dr. Kanika Popli
📍 Anandlok Hospital, New Cantt Road
Opp. Sagar Shree, Near DIG Office
Bansgaon Colony, Paidleganj
Gorakhpur, Uttar Pradesh – 273001
India
📞 +91-9956837959
📧 kanayaa.by.dr.kp@gmail.com
7. Disclaimer
Kanayaa sunscreen and skincare products are cosmetic in nature.
Results may vary from person to person.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
