At Kanayaa, we are committed to delivering safe, high-quality skincare products and a smooth shopping experience.
If something isn’t right, we’re here to help.

1. Order Cancellation

We process orders quickly to ensure fast delivery.

• 
  You can request a cancellation before your order is shipped by emailing us at kanayaa.by.dr.kp@gmail.com
  
• 
  Once shipped, orders cannot be cancelled
  
• 
  Approved cancellations will be processed promptly
  

We recommend contacting us as soon as possible if you need to make changes.

2. Returns & Replacements (Easy & Hassle-Free)

Since our products are skincare-based and require strict hygiene, we currently offer replacements (instead of returns) under these situations:

• Product received is damaged
• Wrong product delivered
• Product has a manufacturing defect

3. What’s Not Eligible for replacement

To maintain product safety and quality, we’re unable to process requests for:

• Change of mind
• Ordering the wrong product/variant
• Skin suitability concerns (as results vary by individual)
• Used or opened products
• Incorrect shipping details provided at checkout

We encourage checking product details carefully before placing your order.

4. How to Request a Replacement

Email us within 24 hours of delivery at:
kanayaa.by.dr.kp@gmail.com

Include:

• Order ID
• Issue description
• Unboxing video (mandatory) showing package, product, and invoice

This helps us verify issues quickly and approve your request faster.

5. Replacement Process

If your product arrives damaged or leaking:

• 
  We’ll send a replacement product
  
• 
  A ₹100 delivery fee will apply
  

Our goal is to resolve your issue quickly and fairly.

6. Refund Policy

We currently do not offer refunds, but we ensure quick replacements for eligible issues so you’re never left without a solution.

7. Business Information

Kanayaa – Skin Clinic by Dr. Kanika Popli

📍 Anandlok Hospital, New Cantt Road
Opp. Sagar Shree, Near DIG Office
Bansgaon Colony, Paidleganj
Gorakhpur, Uttar Pradesh – 273001, India

📞 +91-9956837959
📧 kanayaa.by.dr.kp@gmail.com

8. Disclaimer

Kanayaa skincare products are cosmetic in nature.
Results may vary from person to person.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.